Services
Returns & Refunds Policy
1. Scope and Application
Plant Biotechnologies B.V. supplies products primarily for research, laboratory, and professional use. Orders placed by business customers (B2B) are final and non-cancellable once processed, to the extent permitted by applicable mandatory law or unless otherwise agreed in writing. Consumer statutory rights under applicable EU consumer protection laws remain unaffected. In case of conflict, applicable statutory rights shall prevail.
2. Inspection Upon Receipt
Customers must inspect goods immediately upon delivery. Any issues (shortage, damage, incorrect items) must be reported within 5 business days by sending the information to orders@plantbiotechnologies.com.
3. Return Authorization
Returns require prior written authorization. We can only accept returns with a return number, in perfect condition, and they must be announced to us in advance using our return form (PDF). Unauthorized returns will be refused.
4. Return Conditions
Returned products must be unused, in resalable condition, with original packaging, and include all documentation and accessories.
5. Shipping
Returns must be shipped prepaid. Customers are responsible for shipping costs unless they are due to company errors. Freight collecting shipments will not be accepted.
6. Time Limits
Returns must be initiated within 8 days of delivery. Complaints must be submitted within the defined reporting periods.
7. Defective or Incorrect Products
If confirmed defective or incorrect, Plant Biotechnologies B.V. may, at its sole discretion, replace the product, issue a credit note, or provide a refund. Approved refunds will be processed within 40 business days.